Returns

RETURN & EXCHANGE POLICY

AUSTRALIA

We have recently* updated our Policy, so whether you purchase in-store or online with ZOMP the same policy applies.

We hope you love your new shoes! If you do have a change of mind though, within 14 days of purchase you may return:

  • full priced items for an Exchange, Credit Note or Full Refund.
  • sale or discounted items for an Exchange or Credit Note

Please note, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!

Item/s must be returned unworn, in their original condition and packaging, with proof of purchase (e.g. Store Receipt or Order Confirmation). Always try your shoes on carpeted surface to avoid damage to the shoes, until you’re certain they’re the right for you!

Repair, Replacement, Credit Note or Refund will be given if an item is deemed faulty or defective, before an item can be deemed faulty it must be assessed in-store or online by ZOMP.

*Our policy was updated on 16.04.2018

INTERNATIONAL ORDERS

Our Refund and Exchange policy terms are the same for our International customers purchasing online, however item/s must be returned within 21 days of purchase.

We strongly advise our International customer to check with your local post office for estimated return costs prior to purchase. International customers wishing to exchange an item will be charged for shipping

HOW TO RETURN AN ITEM?

We endeavour for the return process to be as easy as possible for our customers, if you are unsure how to return your purchase you can refer to the below guide:

 

RETURNING INSTORE

RETURNING ONLINE

INSTORE PURCHASE

Exchange, Credit Note or Full Refund

No in-store purchase can be returned to online

ONLINE PURCHASE

Exchange or Credit Note only.

No Refunds can be processed for Online orders in-store

Exchange, Credit Note or Full Refund

Returning your purchase online is easy, simply follow these 3 steps:

  1. Carefully read through our Return & Exchange Policy, to ensure it is within these terms
  2. Complete the ZOMP Online Return Form sent with your order. If you do not include this paperwork, we may not be able to process your return
  3. Using you re-sealable ZOMP satchel, post the item/s and ZOMP Online Return Form to:

ZOMP ONLINE RETURNS & EXCHANGES

277 Flinders Lane 

Melbourne, VIC

3000

Please note the following regarding online returns and exchanges:

  • Refunds are issued for the cost of the item, excluding shipping costs and international bank fees
  • The cost of returning an item is at the customer’s expense. ZOMP is not liable for return shipping costs, duty reimbursement in the case of international purchases or lost or damaged packages.
  • Domestic exchanges will be re-shipped free of charge to Australian addresses
  • International customers wishing to exchange an item will be charged for shipping

HOW LONG WILL MY RETURN TAKE?

Once your item/s have been returned and received at Zomp we will process your Online exchange or return as quickly as possible. While we do our best to ensure this is done without delay, please allow 3 to 5 business days for processing once ZOMP has received your return.

Please note that unfortunately different bank processing times may cause delays, please allow 3 to 5 business days from return confirmation for fund to clear into your account.

WHAT IF MY ITEM IS DAMGED, INCORRECT OR FAULTY?

For all online purchases, if you believe you have been sent a damaged, incorrect or faulty item, please email us at orders@zomp.com.au or call us on +61 3 9650 5411. Our office hours are Monday to Friday 9am – 5pm AEST.