Returns

ZOMP online is happy to exchange or return any full priced, unworn merchandise within 14 days from the date received. All merchandise must be returned in their original packaging, free of damage. Refunds will be issued for the cost of the item and exclude any original shipping costs.

All return costs are at the customer’s expense. ZOMP shoez is not responsible for return shipping costs, nor duty reimbursement in the case of international purchases. All shoes must be tried on a carpeted surface before wear and until you are certain you are keeping them.

All exchanges are based on stock availability, and are shipped to you free of charge. Please allow 3-5 business days upon arrival of your return for processing.

Please note the following exceptions: No refunds on sale items for incorrect choice, fit or change of mind – please choose carefully.

Each order is issued with a ZOMP Online store return form. This must be completed and sent back with your item(s) to:

ZOMP SHOEZ

Online returns/exchanges

277 Flinders Lane

Melbourne, VIC

3000

All Items purchased online must be returned to ZOMP online for returns and/or exchanges.

Items shipped to New Zealand that are pending customs clearance where the individual refuses to pay the importation tax will forfeit their orginal shipping costs. Please visit 'What's my duty' calculator to generate a estimate of expected duties and fees. For other enquiries pertaining to the importation of goods to New Zealand, visit 'What's my Duty' FAQ's.  

If you believe you have been sent a faulty item, please contact ZOMP ONLINE. You can contact us via telephone: (03) 9650 5411, or via email: orders@zomp.com.au

Please note that our Online policy differs from our in-store policy.

 

IN-STORE PURCHASES terms & conditions

ZOMP is happy to offer an exchange or in store credit for unworn, full priced merchandise returned within 7 days of purchase upon presentation of store receipt. Please choose carefully, as we do not refund for change of mind.

No returns or exchanges on sale items for change of mind.

Refunds, Repairs, Replacements or store credits are given where goods are deemed faulty or defective.