Returns

 

RETURNS & EXCHANGES POLICY

We hope you love your new shoes!

If for any reason you don’t, you may return any FULL PRICED item for an exchange, credit note or refund.  

SALE ITEMS may be returned for an exchange or credit note however, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!

If you wish to return an item for an exchange, credit note or refund, please adhere to the below time frames: 

 

Domestic Orders (Australia) 14 days from the day your recieved your order
International Orders 21 days from the day you recieved your order

 

All merchandise must be returned in its original packaging, free of damage and in resellable condition. Try your shoes on a carpeted surface before wear and until you are certain you are keeping them.

The cost of returning an item is at the customer’s expense. ZOMP is not liable for return shipping costs, duty reimbursement in the case of international purchases or lost return packages.

Domestic exchanges will be re-shipped free of charge to Australian addresses.

International customers, we strongly advise checking with your local post office for estimated return costs prior to purchase. International customers wishing to exchange an item will be re-charged for shipping.

Refunds are issued for the cost of the item, excluding shipping costs and international bank fees.

Please note that our online policy differs slightly from our in-store policy.

 

HOW TO RETURN AN ITEM

Items purchased online must be returned to the ZOMP online store.

It’s easy, follow these three steps for returns and exchanges:

  1. Ensure that you adhere to the conditions outlined in our returns and exchange policy above
  2. Complete the ZOMP online return form that was sent with your order, if you do not include this paperwork, we may not be able to process your return
  3. Post your unwanted items and return form to

ZOMP ONLINE RETURNS & EXCHANGES

277 Flinders Lane 

Melbourne, VIC

3000

 

HOW LONG WILL MY RETURN TAKE?

We will endeavour to process your exchange or return with minimal delay. All exchanges are based on stock availability.

Please allow 3 to 5 business days upon arrival of your return for processing. We are unable to process returns until we receive your items.

Your bank may take a further 3 to 5 days to clear funds back into your account.

 

WHAT IF MY ITEM IS DAMGED, INCORRECT OR FAULTY?

If you believe you have been sent a damaged, incorrect or faulty item, please email us at orders@zomp.com.au or call us on +61 3 9650 5411. Our office hours are Monday to Friday 9am – 5pm AEST.

 

IN STORE RETURNS & EXCHANGES POLICY

ZOMP is happy to offer an exchange or in store credit for unworn, full priced merchandise returned within 7 days of purchase upon presentation of store receipt. Please choose carefully, as we do not refund for change of mind.

No returns or exchanges on sale items for change of mind.

Refunds, Repairs, Replacements or store credits are given where goods are deemed faulty or defective.